Refund Policy

At Venus de Milo, we are committed to providing you with the best shopping experience for your beauty needs. We understand that sometimes, due to unforeseen circumstances, you may need to request a refund. Please take a moment to review our refund policy to ensure a smooth and hassle-free process.

Refund Eligibility

Refunds are only accepted within one week (7 days) of the original purchase date. To be eligible for a refund, the following conditions must be met:

1. The product must be in its original condition, unopened, and unused.
2. The product’s original packaging and all accompanying materials must be intact.
3. The product must not be a final sale or clearance item.
4. You must provide a valid proof of purchase, such as an order confirmation or receipt.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our Customer Support team via email at venusdemilobeauty@gmail.com within seven days of your purchase.
2. Provide your order number, a clear description of the item you wish to return, and the reason for the refund request.
3. Our team will review your request and respond to you within 2-3 business days with further instructions.

Return Shipping

Customers are responsible for shipping the product back to us at their own expense. We recommend using a trackable shipping method to ensure the safe return of your product. Venus de Milo is not responsible for any lost or damaged returns during transit.

Refund Process

Once we receive your returned product and verify its eligibility, we will process your refund within 5-7 business days. The refund will be issued in the original form of payment used for the purchase.

Please note that shipping and handling fees are non-refundable. Additionally, if you received any promotional items or discounts with your order, the refund amount will be adjusted accordingly to account for these items.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please don’t hesitate to contact our Customer Support team at venusdemilobeauty@gmail.com . We are here to help and ensure that you have a positive shopping experience with Venus de Milo.

Thank you for choosing Venus de Milo for your beauty needs. We look forward to serving you and helping you enhance your natural beauty.